Job Responsibilities:
- Be the Brand ambassador and strive to deliver memorable premium customer service to VIPs of different Brands under Union Medical Healthcare Group
- Customer-centric in driving total customer satisfaction
- Maintain and enhance rapport/ further build relationship with VIPs to promote loyalty
- Ensure VIPs experience from booking (online and hotline) to post-service/ consultation is smooth
- Follow SOP and work with centre/ shop prior to VIPs visits and ensure all aspects presented at top quality
- Address VIPs enquiries and follow up on complaints in a professional and timely manner to resolve issues to the satisfaction of VIP and company
Job Requirements:
- Form 5, Diploma or above in any discipline. Hotel management is an advantage
- At least 2 years’ experience in medical or aesthetics industry or knowledge in treatments/ products. Skills in serving VIPs/ premium customers with proven record is an advantage
- Cheerful and passionate individual with outgoing personality
- Attentive to details and service-oriented responsible team player with strong interpersonal and communication skills
- Cabin crew or work experience with luxury/premium brands or hotel preferred
- Good command of spoken English, Cantonese, and Mandarin
- Proficiency in MS Office - Word, Excel, PowerPoint
- Shift duty may be required
We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate. Interested parties please send your full resume with last and expected salary via “APPLY NOW”, or email to recruit @echealthcare.com or whatsapp to (852)5449-6448.
Personal data collected will be used for recruitment purpose only. Applicants not contacted within 8 weeks may consider their applications unsuccessful.
For further information on EC Healthcare, please visit our website: https://echealthcare.com/zh